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Roles and Responsibilities of a Team Leader – New LeadershipLearning & Development Leadership Leadership and Management
Develop the skills necessary to become a strong team leader.
What is Self Determination Theory?Learning & Development Leadership Leadership and Management
Learn three psychological needs for motivation and cooperation in organizations.
Leadership 201Learning & Development Leadership Leadership and Management
Develop your leadership and management skills with ILM, the UK's leading voice on leadership.
Leading with EmpathyLearning & Development Leadership Leadership and Management
Gain tools and strategies to create a productive work environment in this course by Tim Spengler.
Leadership 101Learning & Development Leadership Leadership and Management
Master foundational leadership concepts and the importance of authentic leadership in this course.
Developing as a Leader & ManagerLearning & Development Leadership Leadership and Management
Become a leader by mastering conflict management, communication, and innovation in this course.
Impactful Communication BasicsLearning & Development Leadership Leadership and Management Goal Setting
Discover the importance of clear and deliberate communication in this course.
SMART Goal SettingLearning & Development Operations Goal Setting
Create effective goals with the four rules for goal setting and seven elements of team goals.
Collaborative Goal SettingLearning & Development Operations Goal Setting
Collaborate with your team to create goals connected to the company's success in this course.
Collaborative Decision-MakingLearning & Development Operations Goal Setting
Learn to use data effectively in decision-making with this course.
Individual and Team Performance AssessmentLearning & Development Operations Goal Setting
Learn how to conduct business analysis with the SWOT framework.
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Agile Business ProcessesLearning & Development Operations Project Management
This course discusses what it means to use Agile methodology in business processes.
GDPR OverviewLearning & Development Technology Security and Compliance
This course covers EU GDPR data protection law.
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Customer Service 101Learning & Development Operations Customer Service
Learn customer service skills through interactive self-course with realistic examples.
Email EtiquetteLearning & Development Operations Customer Service
Master email etiquette to communicate professionally and avoid mistakes.
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SMS Compliance FundamentalsGladly Software Courses Compliance
Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.
Boost Efficiency With Hero AIGladly Software Courses Artificial Intelligence (AI) Hero AI
With Customer interactions on the rise, wouldn't it be nice to have an assistant to help you delight Customers...
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Support Hero Certificate CourseGladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly
Learn everything you need to know to provide radically personal service as an Agent.
How to Provide Radically Personal ServiceGladly Software Courses Support Heroes/Agents Work In Gladly
Learn the methodologies and thinking behind what it means to provide radically personal service.
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