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Roles and Responsibilities of a Team Leader – New Leadership

Learning & Development Leadership Leadership and Management

Develop the skills necessary to become a strong team leader.

Time 20 min

What is Self Determination Theory?

Learning & Development Leadership Leadership and Management

Learn three psychological needs for motivation and cooperation in organizations.

Time 30 min

Leadership 201

Learning & Development Leadership Leadership and Management

Develop your leadership and management skills with ILM, the UK's leading voice on leadership.

Time 3 hr

Leading with Empathy

Learning & Development Leadership Leadership and Management

Gain tools and strategies to create a productive work environment in this course by Tim Spengler.

Time 1 hr 30 min

Leadership 101

Learning & Development Leadership Leadership and Management

Master foundational leadership concepts and the importance of authentic leadership in this course.

Time 1 hr 30 min

Developing as a Leader & Manager

Learning & Development Leadership Leadership and Management

Become a leader by mastering conflict management, communication, and innovation in this course.

Time 2 hr

Impactful Communication Basics

Learning & Development Leadership Leadership and Management Goal Setting

Discover the importance of clear and deliberate communication in this course.

Time 1 hr 50 min

SMART Goal Setting

Learning & Development Operations Goal Setting

Create effective goals with the four rules for goal setting and seven elements of team goals.

Time 7 min

Collaborative Goal Setting

Learning & Development Operations Goal Setting

Collaborate with your team to create goals connected to the company's success in this course.

Time 10 min

Collaborative Decision-Making

Learning & Development Operations Goal Setting

Learn to use data effectively in decision-making with this course.

Time 8 min

Individual and Team Performance Assessment

Learning & Development Operations Goal Setting

Learn how to conduct business analysis with the SWOT framework.

Time 30 min
Skills
Learning and Development Gladly Learning

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Agile Business Processes

Learning & Development Operations Project Management

This course discusses what it means to use Agile methodology in business processes.

Time 47 min

GDPR Overview

Learning & Development Technology Security and Compliance

This course covers EU GDPR data protection law.

Time 45 min

Advanced Statistics and Data Mining for Data Science

Learning & Development Technology Data Mining

This course covers data science from statistics to machine learning.

Time 3 hr

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Customer Service 101

Learning & Development Operations Customer Service

Learn customer service skills through interactive self-course with realistic examples.

Time 1 hr

Email Etiquette

Learning & Development Operations Customer Service

Master email etiquette to communicate professionally and avoid mistakes.

Time 17 min

Basics of Problem Solving and Resolution

Learning & Development Operations Problem-Solving

Understand the stages of creative problem-solving, crisis resolution, and obstacle recognition.

Time 1 hr 8 min

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SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

Boost Efficiency With Hero AI

Gladly Software Courses Artificial Intelligence (AI) Hero AI

With Customer interactions on the rise, wouldn't it be nice to have an assistant to help you delight Customers...

Time 20 min

Learn How Not To Take Things Personally

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Communication Soft Skills Support Heroes/Agents Work In Gladly

Learning how not to take things personally is a skill you should practice and master.

Time 25 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

How to Provide Radically Personal Service

Gladly Software Courses Support Heroes/Agents Work In Gladly

Learn the methodologies and thinking behind what it means to provide radically personal service.

Time 15 min

How To Communicate With Empathy

Gladly Software Courses Support Heroes/Agents Trainers Work In Gladly

Create memorable service experiences by being empathetic.

Time 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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