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Evolution of AI

Learning & Development Technology Artificial Intelligence (AI)

AI evolution, myths, elements, and modern applications covered.

Time 30 min

Promises and Challenges of AI

Learning & Development Technology Artificial Intelligence (AI)

This course dives into tech's impact on daily life, AI, robotics, blockchain, VR, biotech.

Time 8 min

Data and Artificial Intelligence

Learning & Development Technology Artificial Intelligence (AI)

This course explains big data, intelligent data, and data science in business.

Time 8 min

Introduction To AI For Businesses

Learning & Development Technology Artificial Intelligence (AI)

Master AI for business success, improve solutions, and innovate services.

Time 4 hr 30 min

Web Development Fundamentals

Learning & Development Technology Web Development

Web dev intro for beginners; career growth guidance.

Time 30 min

Mastering CSS

Learning & Development Technology Web Development

CSS fundamentals taught, no prior HTML needed.

Time 2 hr

CSS Style Sheets

Learning & Development Technology Web Development

This course teaches Dreamweaver for creating first your website.

Time 14 min

Creating CSS Rules

Learning & Development Technology Web Development

Learn CSS rules and properties to create visually appealing websites.

Time 16 min

Basics of HTML

Learning & Development Technology Web Development

Start from scratch and master HTML with ease.

Time 1 hr 30 min

Javascript 101

Learning & Development Technology Web Development

Introductory course for JavaScript beginners. No prior experience needed.

Time 1 hr 30 min

Javascript for Beginners

Learning & Development Technology Web Development

Learn JavaScript with practical projects in this comprehensive course.

Time 8 hr
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Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Enhancing Service By Listening

Learning & Development Operations Customer Service

Develop positive attitudes and skills for service excellence through listening techniques.

Time 10 min

Attitude in Customer Service: Character and Integrity

Learning & Development Operations Customer Service

Build exceptional customer service character through integrity and honesty.

Time 9 min

Email Etiquette

Learning & Development Operations Customer Service

Master email etiquette to communicate professionally and avoid mistakes.

Time 17 min

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Answer Threads Overview and Setup

Gladly Software Courses (AI) Artificial Intelligence

Learn how to leverage Answer Threads to enhance customer support by integrating generative AI.

Time 45 min

Gladly Routing Behavior for Agents

Gladly Software Courses Support Heroes/Agents Routing and Rules

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

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