Glad App, the widget/container powering Gladly Chat embedded on your website, was previously known as Sidekick. All references to describe the Gladly Chat feature were renamed, including those on the Glady Hero Settings page.
Gladly Sidekick is our AI and automation platform.
Hover over the date or time on the Conversation Timeline to see the exact date and time an event occurred. For example, the image below shows Mar 17. Hovering over the date shows that Adam replied to the email on Mar 17, 2022, at 6:32 pm.
The date/time appears for incoming and outgoing Contacts. Additionally, this works for Tasks and Notes as well.
Features and updates released to Production in December 2023.
Purchase and configure phone numbers directly in Gladly. Once purchased, yo...
Voice Entry Points (e.g., phone numbers) appear on the Entry Points setting...
Receive phone calls outside of Gladly through a landline or mobile device u...
There are quite a few reasons why an email fails to send. Emails sometimes ...
Glad App is an embeddable UI element that lives on your website and allows ...
Add email addresses associated with domains that you’d like...
Features and updates released to Production in December 2023.
Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.
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