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Gladly Hero

Documentation highlights

  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Visit the release notes to see what’s new in Gladly.

Glad App (Chat and FAQs)

It should be easy for customers to get the answers they need throughout their shopping experience.

Our built-in chat tool, Sidekick, enables self-service so Customers don’t have to navigate off of the page to reference the information they’re looking for. Sidekick also gives Customers the option to directly contact an active Agent if they can’t find the info they need, or prefer direct assistance.

In this section, browse documentation on how to efficiently set up Sidekick and manage it, as well as best practices and troubleshooting tips, should your team run into issues.
Get Started With Glad App Manage Glad App Manage Quick Reply Glad App Best Practices Glad App FAQs and Troubleshooting

Contact Support

Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.

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