X

Gladly Hero

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Q. Why are reports not loading in Sandbox or UAT?

OOTB reports getting stuck in a loading state has been observed in non-production environments like Sandbox, UAT, or QA.

This happens due to cookie requirements required by our reporting partner in non-production environments. To resolve the issue, first, ensure you’re using Chrome. Navigate to chrome://settings/cookies?search=cookies on your Chrome browser and select Allow Third-Party Cookies.

Was this article helpful?
Q. Why are reports not loading in Sandbox or UAT?

Hi, we'd love to hear your thoughts on this article.



0 Comments
Inline Feedbacks
View all comments

Recently Added

How Gladly Search Works

Gladly’s search engine powers all search experiences, including all Answe...
CX Performance Indicator Benchmarks

This page details the key performance benchmarks and indicators measured ac...
AI Security and Compliance

At Gladly, safeguarding customer data is not just a priority—it’s the f...
November Releases

Product news and updates for November 2024.

Most Popular

Glossary and Key Concepts

Gladly is leading the charge on reimagining how Customer Service is deliver...
Q. Why do I keep getting errors when sending an email?

There are several reasons why an email fails to send, and emails may someti...
November Releases

Product news and updates for November 2024.
Log Into Gladly

How you log into Gladly depends on whether your company uses SSO or not. If...

Contact Support

Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.

Contact Us
0
Would love your thoughts, please comment.x
()
x