Chat Conversations can auto-end (but not auto close) if the Customer stops responding to your chat messages. The default setting is 15 minutes, but this is configurable via the Same agent assigment time limit setting in the Conversation Workflow > Messsaging settings.
At Gladly, safeguarding customer data is not just a priority—it’s the f...
Product news and updates for November 2024.
Shopify is a cloud-based commerce platform designed for small and medium-si...
Product news and updates for October 2024.
Gladly is leading the charge on reimagining how Customer Service is deliver...
There are several reasons why an email fails to send, and emails may someti...
If you notice multiple routing events noted as Gladly Voice browser co...
Add email addresses associated with domains you’d like to u...
Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.
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