Glad App emits events 
that can be used with analytic tools like Google Analytics for additional analysis. These events can help you better understand how Customers interact with Glad App.
- Availability:change
- conversation:ended
- conversation:started
- campaign:triggered
- customer:onboarded
- message:received
- Use to answer questions like:
- Which Agents drove the most revenue?
- Which Agents had the highest impact on conversion rate?
- Use to answer questions like:
- message:sent
- quick-action:selected
- search:result-selected
- sidekick:closed
- sidekick:opened
See all events outlined here for more detail, or check out some code samples on Github.
Please note that Gladly does not have reporting on these events.
