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Gladly Hero

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Q. Can I see the device or browser used by Customers to chat in?

Gladly does not expose the device and browser information from which Customers are chatting. However, through Self-Service Handoff, Gladly exposes the URL the Customer used to chat from, which Agents can use to gain context over the Customer’s support issue.

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