Gladly does not expose the device and browser information from which Customers are chatting. However, through Self-Service Handoff, Gladly exposes the URL the Customer used to chat from, which Agents can use to gain context over the Customer’s support issue.
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This page details the key performance benchmarks and indicators measured ac...
At Gladly, safeguarding customer data is not just a priority—it’s the f...
Product news and updates for November 2024.
Gladly is leading the charge on reimagining how Customer Service is deliver...
There are several reasons why an email fails to send, and emails may someti...
How you log into Gladly depends on whether your company uses SSO or not. If...
Product news and updates for November 2024.
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