If you tried to reset your password, but you are not receiving the password reset email, please do the following:
- Check your spam folder. If the password reset email is there, make sure to mark Gladly as a trusted contact.
- Make sure you are using the correct email address. Commonly, an enrolled email account in Gladly may not match what is being used to reset the password. Check with a manager to confirm your email address in Gladly.
- Make sure your account is active. You will not be able to reset your password if your account is not active. A manager can confirm this for you as well.