Gladly is a radically personal Customer service platform. Unlike legacy Customer service platforms that are case centric, Gladly is designed with people at the center. This means no Customer tickets; just a single, lifelong conversation with them.
Gladly powers some of the most innovative consumer companies like Crate&Barrel, Hyatt, Ralph Lauren, and TUMI to deliver exceptional Customer experiences and make Customer service a competitive advantage.
Why Gladly exists #
The way people communicate with brands has changed. Today, consumers move seamlessly from one communication channel to another. But that doesn’t take Away their desire to be known, understood, and engaged with wherever they are by the brands they are communicating with. Until Gladly, brands had the will to meet consumers where they were, but not the way. That’s because legacy platforms are stuck in the past, still treating consumers as case numbers. These platforms haven’t adapted for or kept up with the modern Customer, and for brands to provide superior Customer service that creates real value, an entirely new approach is required.
It’s time to transform how modern consumer brands connect with their Customers — and it starts with a radically personal approach that builds meaningful relationships, puts Customers first, and drives revenue. It starts with Gladly.
How Gladly works #
Gladly is a Customer service platform that gives CS teams the ability to treat Customers like actual people. That’s because similar to how people communicate today, a Customer and their history are never separated within the Gladly platform. Instead, we highlight their unique attributes and history with your brand — from their last purchase to their dress size to their child’s upcoming birthday — in a single view, providing the context your team needs before ever even saying hello. With all Conversations across all channels available under a single thread, your CS team is empowered to deliver better Customer service that improves satisfaction and creates loyalty over time.
Companies Using Gladly #
We work with some of the most innovative brands in the world, helping them deliver a more powerful and personal experience for their Customers. Some of these companies include Hyatt, TUMI, JOANN, Godiva, and Native Shoes.
Visit Gladly.com to learn more!