Proactive Voice allows you to proactively call your Customers (in bulk) to communicate a message without an Agent having to reach out to them one by one manually. Customers receive an automated call and can even leave a voicemail if they don’t pick up. If they answer, they’ll hear your message, and even give them the option to speak to an Agent if they want more information.
![Proactive Voice Flowchart](https://connect.gladly.com/wp-content/uploads/2023/04/Outreach.png)
See Get Started With Proactive Communications to learn about the benefits and reasons for using a Proactive Communications feature like Proactive Voice.