What is Business Hours?

Help and Documentation
- Implementation
- Developer Tutorials
Learning
Mentorship

Sign In
Create Account

Help and Documentation
- Implementation
- Developer Tutorials
Learning
Mentorship
Logout

Sign In
Create Account

X

Search Gladly

<img class="docs-search-icon" src="/wp-content/themes/sightbox-wp/assets/static/img/search.svg"/>

Gladly Help

<img class="docs-search-icon" src="/wp-content/themes/sightbox-wp/assets/static/img/search.svg"/>

Help and Documentation (837)

What's New (8)
- Release Notes (6)
  - 2023 Releases (6)
- Innovation Partner Program (2)
  - Innovation Partner Program (Updated)
  - Gladly AI (1)
    - Rewrite Messages in Chat and SMS With Gladly AI (New)
Gladly Fundamentals (4)
- Platform Readiness and Performance (3)
- Expansion (1)
  - Gladly Expansion Basics (Updated)
Get Started With Gladly (34)
Work in Gladly (By Role) (86)
Conversations (32)
Inbox (6)
- Get Started With Inbox (2)
  - What's an Inbox?
  - Sort Inbox Views (Updated)
- Manage Your Inboxes (4)
Routing (30)
Rules (15)
Help Center (8)
Answers (21)
Sidekick (Chat and FAQs) (34)
Reports and Insights (121)
- OOTB Reports and Dashboards (99)
- Insight Builder (22)
Channel and Entry Points (120)