You can add as much as you need but add statuses judiciously. Keep in mind that Agents will need to scan/scroll through a long list to select the needed status. Having a long list of options could create inefficiencies or increase Agents’ likelihood of choosing the wrong status.
Learn about the Sidekick Conversation Time metric and how to leverage the dashboard.
Gladly’s search engine powers all search experiences, including all Answe...
This page details the key performance benchmarks and indicators measured ac...
At Gladly, safeguarding customer data is not just a priority—it’s the f...
There are several reasons why an email fails to send, and emails may someti...
Gladly is leading the charge on reimagining how Customer Service is deliver...
The missed call notification banner appears if: Clicking Close di...
The error “We detected the contents of this message may violate carri...
Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.
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