Glad App is an embeddable UI element that lives on your website and allows Customers to talk and interact with your team in real time. It can be used to surface your most frequently asked questions first so your Customers can quickly find the answers to their questions without the need to wait for an Agent. But if they want to talk to an Agent, Glad App can also be configured to allow Customers to chat.
Glad App can be deployed as a standalone chat widget or with self-service, though Gladly always recommends deploying with self-serve options.
Glad App on a website #
- From your website, Customers will click the Glad App icon to open Glad App. This icon can be placed anywhere on your website or on select web pages.
- Once open, if activated, your Customers can see your Quick Actions. Glad App is also responsive so it can be viewed on a desktop or mobile device.
- Glad App will allow Customers to search for FAQs, if enabled, based on what you have configured as Public Answers.
- If the FAQs don’t answer their question, they can choose to chat with an Agent during business hours.
Glad App on mobile devices #
Integrate Glad App with your mobile app for iOS or Android to provide your Customers with the same Glad App chat and self-service experience on your website.
Glad App placement #
Glad App is placed on top of the other elements of your website. Consider your website’s layout carefully to ensure the Glad App icon doesn’t obstruct any menus, buttons, or footers. Generally speaking, Glad App is commonly placed in the bottom right corner of a web page.
