REQUIRED USER ROLE Administrator |
You can cancel/stop calling Customers anytime. You do not need to wait until the entire recipient list is contacted.
You have two options to stop a scheduled or in-progress Campaign:
- Cancel contacting a scheduled or in-progress outreach
- Delete the entire Campaign, including the entire recipient list.
Cancel contacting a scheduled or in-progress outreach #
Note – Canceling a recipient list
You cannot “pause” or “restart” a recipient list currently in progress to continue contacting the recipients in the list at a later time. If a recipient list is canceled, for those contacts the Campaign couldn’t call, you’ll need to add them as new recipients if needed.
- Click the menu icon on the top left corner of the screen.
- Click Settings.
- Under the Proactive Conversations category, click Proactive Voice. The Proactive Voice page will list the Campaign(s) that have been created.
- To the right of the Campaign where you want to cancel a particular outreach, click the kebab icon (three dots), then click on Add/Edit Recipients.
- Click the Scheduled or In Progress tab, depending on the status of the outreach.
- From the Campaign status page, hover over the outreach’s recipient file name you want to cancel, click the kebab icon (three dots) to the right of the page, then click Stop Outreach. Click Stop to confirm your request.
Canceled/stopped outreach Campaigns appear under the Stopped tab.
Watch Out – Deleting Campaigns
- Deleting a Campaign also deletes the outreach list for the Campaign.
- Deleted Proactive Voice Campaigns are unrecoverable.
- Click the menu icon on the top left corner of the screen.
- Click Settings.
- Under the Proactive Conversations category, click Proactive Voice. The page will list the Campaign(s) that have been created.
- To the right of the Campaign you want to delete, click the kebab icon (three dots), then click Delete. Click Delete Campaign to confirm your request.