Glad App, the widget/container powering Gladly Chat embedded on your website, was previously known as Sidekick. All references to describe the Gladly Chat feature were renamed, including those on the Glady Hero Settings page.
Gladly Sidekick is our AI and automation platform.
Yes. You can capture events emitted by Glad App for analysis using any 3rd party analytics tool (i.e., Google Analytics, Adobe Analytics, etc.) to understand better how your Customers interact with Glad App.
Click here to view a sample setup of events from Glad App.
Visit our developer site to learn more!
Purchase and configure phone numbers directly in Gladly. Once purchased, yo...
Voice Entry Points (e.g., phone numbers) appear on the Entry Points setting...
Receive phone calls outside of Gladly through a landline or mobile device u...
“Uh oh – we can’t connect” is an uncommon error in ...
There are quite a few reasons why an email fails to send. Emails sometimes ...
Features and updates released to Production in November 2023.
Glad App is an embeddable UI element that lives on your website and allows ...
Add email addresses associated with domains that you’d like...
Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.
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