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Gladly Hero

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Q. Why am I getting errors when requesting more customers to help?

If you’re getting the error “you’ve reached the maximum limit of customers that can be assigned at one time,” you’ve reached the maximum number of Messaging Customers that can be assigned to you as configured in the Realtime Messaging setting. This applies specifically to Messaging (i.e., chat, social messaging) Channel only. 

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