Who maintains the Integration #
The Zinrelo integration is built and maintained by Zinrelo.
Basic Scope #
When the Zinrelo connector is activated, Gladly retrieves a Customer’s information from Zinrelo and places them into Customer Profile attributes directly. Please contact Gladly Support to add the following custom attributes to the Customer Profile:
The Zinrelo integration uses email addresses to retrieve data from Zinrelo. If the Customer does not have an email address in their Customer Profile, Gladly will not be able to retrieve data from Zinrelo.
In addition, Agents are able to take action from Gladly – to award and redeem points to Customers.
How the integration works #
Zinrelo has developed a lookup adaptor on top of Gladly.
If auto-linking is activated, Gladly will attempt to find a Zinrelo Customer with an email address matching one of the Customer’s emails. If precisely one Customer is returned from Zinrelo, the Customer’s Profile will be populated with the Zinrelo fields.
Searching for Customer
When auto-linking is not activated, the search tool can also link a Zinrelo Customer manually.
Data refresh #
The data is refreshed every time an Agent opens the Customer’s Profile. It can also be refreshed manually using the refresh button.
- If the Customer does not have an email address, Gladly will not be able to retrieve data from Zinrelo.
- If the integration is activated but has never made a successful request to Zinrelo, attributes will be blank.
- If the lookup fails, data from the last previous successful lookup will be displayed.