REQUIRED USER ROLE Administrator and API User |
Before you start #
Calabrio Professional Services handles the implementation process. Gather the following information and send it over to Calabrio when requested:
- API token – Token is generated in Gladly
- Gladly URL – Your Gladly domain (i.e., {YOUR-COMPANY}.gladly.com}
- Email address – The email address used for the integration
- Answer to this question – How long does it take to close out an email case?
Connect Calabrio Connect to Gladly #
Because Calabrio manages this integration, work with your Calabrio Project manager through the implementation process. Additional information about the integration can be found here .