Segment is a Customer Data Platform (CDP), which means that we provide a service that simplifies collecting and using data from the users of your digital properties (websites, apps, etc). With Segment, you can collect, transform, send, and archive your first-party customer data. We simplify the process of collecting data and hooking up new tools, allowing you to spend more time using your data, and less time trying to collect it.
Real-time Gladly data tracking
Capture Gladly conversation open and closed data with Segment in real-time.
Send Gladly data to other destinations
Send Gladly data to any Segment destination to either store or trigger events.
Track performance with improved analytics
Measure customer analytics, conversation volume, agent performance, and more in real time.
Supported Features #
Segment Source supports the following features with Gladly:
- Track Opened Conversations
- Track Closed Conversations