Learn the basics of how the Loop Returns integration works.
Who maintains the integration #
The Loop Returns integration is built and maintained by Gladly.
Basic Scope #
Gladly reads data from Loop Returns and writes data in the Customer Profile. Gladly displays the information from Loop Returns in the Customer Profile.
How the integration works #
If a Customer has initiated, completed, or even canceled a return via Loop Returns in the last year, Gladly automatically links the Gladly Customer Profile with the Loop Returns Customer. Gladly then displays up to the ten most recent returns for that Customer.
If notes are present for the return, Gladly will also display them under the Shipping section.