REQUIRED USER ROLE
|REQUIRED USER ROLE
Since your team might not work 24 hours a day, Administrators can configure Glad App to only show up on your website during your office hours every day of the week.
You can configure your office hours based on the day. These hours are based on your organization level time zone configuration.
Situations where a chat may come in after-hours #
Customers may start a chat after hours in the following scenarios:
- They finished onboarding before business hours closed but did not send a message until after. In this case, the chat will still go through (e.g., if they finished onboarding at 4:59 PM, then sent the first message at 5:01 PM after business hours closed at 5:00 PM.
- Their computer clock is off. Glad App uses the Customer’s computer time instead of the server time. This means if the server time is 5:01 PM, but the Customer’s computer clock is 4:59, they can still chat in.