Glad App, the widget/container powering Gladly Chat embedded on your website, was previously known as Sidekick. All references to describe the Gladly Chat feature were renamed, including those on the Glady Hero Settings page.
Gladly Sidekick is our AI and automation platform.
When an Agent is processing an order or refund request through Shopify Actions, and they click the Send a notification to the customer box, the email notification is sent from Shopify and not from Gladly.
We recommend working with the Shopify technical support team if your Customer is not receiving the order cancelation or refund notification in their email.
Purchase and configure phone numbers directly in Gladly. Once purchased, yo...
Voice Entry Points (e.g., phone numbers) appear on the Entry Points setting...
Receive phone calls outside of Gladly through a landline or mobile device u...
“Uh oh – we can’t connect” is an uncommon error in ...
There are quite a few reasons why an email fails to send. Emails sometimes ...
Features and updates released to Production in November 2023.
Glad App is an embeddable UI element that lives on your website and allows ...
Add email addresses associated with domains that you’d like...
Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.
Contact Us| Cookie | Duration | Description |
|---|---|---|
| __cf_bm | 29 minutes | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
| _wpfuuid | 1 year 1 month 4 days | This cookie is used by the WPForms WordPress plugin. The cookie is used to allows the paid version of the plugin to connect entries by the same user and is used for some additional features like the Form Abandonment addon. |
| BIGipServer* | session | Marketo sets this cookie to collect information about the user's online activity and build a profile about their interests to provide advertisements relevant to the user. |
| cookielawinfo-checkbox-advertisement | 1 year | Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category. |
| cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
| cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
| cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
| cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
| cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
| CookieLawInfoConsent | 1 year | CookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie. |
| PHPSESSID | session | This cookie is native to PHP applications. The cookie stores and identifies a user's unique session ID to manage user sessions on the website. The cookie is a session cookie and will be deleted when all the browser windows are closed. |
| viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
| Cookie | Duration | Description |
|---|---|---|
| li_gc | 5 months 27 days | Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes. |
| lidc | 1 day | LinkedIn sets the lidc cookie to facilitate data center selection. |
| UserMatchHistory | 1 month | LinkedIn sets this cookie for LinkedIn Ads ID syncing. |
| Cookie | Duration | Description |
|---|---|---|
| _ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
| _ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
| _gd_session | 4 hours | This cookie is used for collecting information on users visit to the website. It collects data such as total number of visits, average time spent on the website and the pages loaded. |
| _gd_visitor | 1 year 1 month 4 days | This cookie is used for collecting information on the users visit such as number of visits, average time spent on the website and the pages loaded for displaying targeted ads. |
| _sp_id.* | 1 year 1 month 4 days | Snowplow sets this cookie to store user information that is created when a user first visits a site and is updated on subsequent visits. |
| _sp_ses.* | 30 minutes | Snowplow sets this cookie to store user information that is created when a user first visits a site and is updated on subsequent visits. |
| AnalyticsSyncHistory | 1 month | Linkedin set this cookie to store information about the time a sync took place with the lms_analytics cookie. |
| Cookie | Duration | Description |
|---|---|---|
| _mkto_trk | 1 year 1 month 4 days | This cookie, provided by Marketo, has information (such as a unique user ID) that is used to track the user's site usage. The cookies set by Marketo are readable only by Marketo. |
| bcookie | 1 year | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs. |
| bscookie | 1 year | LinkedIn sets this cookie to store performed actions on the website. |
| li_sugr | 3 months | LinkedIn sets this cookie to collect user behaviour data to optimise the website and make advertisements on the website more relevant. |
| Cookie | Duration | Description |
|---|---|---|
| _an_uid | 7 days | No description available. |
| 6suuid | 1 year 1 month 4 days | No description available. |
