Table of Contents
Update the Conversation by adding Sub-Actions like Add Internal Note, Add Topics, Add Reply, Update Conversation Fields, and Transfer Conversation.
Integrations Required #
This Action does not have any required integrations.
Required Memories #
This Action does not require any Memories.
Memories Generated #
This Action does not update any Memories.
Sub-Actions #
Add Reply #
Reply to the Customer in the same Channel.
Add Topics #
Add Topics to the Conversation and use them to configure topic-specific Rules.
Add Internal Note #
Add a note visible only to Agents.
Apply Freeform Topics #
Add Freeform Topics to the Conversation. Freeform Topics capture Conversation-specific attributes and may be configured within Gladly Sidekick to apply automatically.
Transfer Conversation #
Transfer the Conversation to an Agent.
