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Gladly Sidekick

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Send Answers

Table of Contents

Send the Customer up to three relevant Answers based on the content of their last message.

Integrations Required #

  • Knowledge Base
    • The integration leveraged to pull in relevant articles to supply to the Customer (e.g. Gladly Answers).

Required Memories #

This Action does not require any Memories.

Memories Generated #

  • kbResults

Sub-Actions #

Ask Helpful #

Ask whether the Answer was helpful.

Memories Generated #

  • kbHelped

Rule #

Add additional Rule(s) to execute. Rules will evaluate in the order they are added within the Action.

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