Look Up Subscription

Use the Customer’s email address to find the subscription by searching the associated email address within the message’s greeting, signature, and reply chain. The Conversation will be transferred to an Agent when the email address is not present or the subscription is not associated with the email address.

Integrations Required #

• Subscription List
  • The integration leveraged to locate the Customer’s subscription (e.g. Recharge).
• Customer List
  • The integration leveraged to locate the Customer (e.g. Shopify).
• Subscription Orders List
  • The integration leveraged to locate the specific subscription order (e.g. Recharge, Shopify).

Required Memories #

This module does not require any memories.

Memories Generated #

• subscription
• subscriptions
• order
• orders

Sub-Actions #

Ask Email #

Ask for the Customer’s email address to find the subscription.

Required Memories #

This modifier does not require any memories.

Memories Generated #

• email

Rule #

Add Rules to execute in order.

Required Memories #

This modifier does not require any memories.

Memories Generated #

This modifier does not update any memories.