What is Answer Threads

Offer the kind of service experience your Customers crave — friendly, immediate, and effective — without spending immense time, money, and resources. Fortunately, you no longer have to choose between exceptional service and efficient operations by implementing Answer Threads. And the best part? It’s seamlessly integrated into your existing Gladly instance and can be deployed in a matter of hours, not days.

Say hello to Answer Threads #

Our game-changing generative AI feature utilizes an LLM (Learning Language Model) to provide quick, accurate, personalized and conversational responses. Answer Threads saves your Agents and your business time and money by providing exceptional service at scale. And what’s more, it’s all powered by your existing knowledge base using Public Answers, requiring no extra setup time, and ensuring that you have full control over the information it has access to, reducing hallucinations and false responses.

Benefits of Answer Threads #

Multi-brand support

Customize responses and information specific to your brand, or multiple brands you support through Gladly.

Quick implementation

It’s AI that takes just hours to implement, not days or weeks/

Boost efficiency

Automate resolution utilizing information from your own knowledge base, powered by Public Answers.

Dynamic workflow

Automation resolution and handoff to Agents as needed

Maintain brand integrity

Teach AI your brand standards and desired tone and behaviors.

Empower your Agents

Automate routine inquiries and give Agents more time to focus on high-value tasks.

Flexible pricing

Innovate and adapt your usage as your requirements evolve.

Get started with Answer Threads #

Elevate your customer service and increase your efficiency.

• Are you using Sidekick today? Review the setup process, then contact Gladly Support to start using Answer Threads.
• Not on Sidekick? Contact the Gladly Sidekick Team to learn more.