Update your Customer contact information, like their home address, email address, phone number, or Customer ID. This information is used to find and identify Customers in Gladly.
Update Customer contact information #
- On the left side of the Customer’s Profile, click the field you want to edit and type in the new contact information in the Contact section. Contact details typically require:
- Address
- Email address
- Phone number
Note – Customers can only have one address
Customers can only have one address as part of their Contact Details in their Profile.
Add new Customer Contact details #
Click 
to add additional information like a different phone number or email address.
Tip – Adding a new contact type
Once the Customer’s primary address, email address, and phone number are available in the Contact section, you will only be able to add another phone number and email address using the + icon. To add their social username (e.g., Facebook, ) to their Customer Profile, they will need to reach out to you first through the social account.
- Email address – Shows the Customer’s email address. If they have multiple email addresses, clicking the Main label on an email address marks it as primary and becomes the default “To” address.
- Phone numbers – Shows the Customer’s phone number. Select the phone number you’ve added: Mobile, Office, or Other.
- Mobile numbers — If a phone number is tagged as Mobile and labeled as SMS, it can be used to text the Customer. Because you can associate multiple phone numbers, select the Main label if it’s also their primary means of phone contact.
- Mobile numbers — If a phone number is tagged as Mobile and labeled as SMS, it can be used to text the Customer. Because you can associate multiple phone numbers, select the Main label if it’s also their primary means of phone contact.
Delete a contact detail #
If you find Customer information that’s incorrect or doesn’t apply anymore, you can delete the information from the Customer’s Profile.
- Click the relevant field. Select and delete the information.
- Click anywhere outside the field to save it.
If you find that deleted information is automatically re-populating, this usually happens if the Customer Profile is linked and configured to sync with an external integration like Shopify. You may need to make the changes in the external integration to update the Customer Profile.
