If the Conversation won’t load because of the error “the conversation history could not be loaded,” this is typically caused by an intermittent or unstable internet connection.
- If you’re working from home and have other devices streaming (Netflix, video games, etc.), reduce your internet usage to create more bandwidth for your computer.
- If you are working from home, if possible, try to connect your computer via ethernet to a switch or router instead of over wifi.
- Run a network test to ensure and confirm the stability of the internet connection.
