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You can add as much as you need but add statuses judiciously. Keep in mind that Agents will need to scan/scroll through a long list to select the needed status. Having a long list of options could create inefficiencies or increase Agents’ likelihood of choosing the wrong status.
Connect and set up a WhatsApp Business Account (WABA) to receive and respon...
Disconnect phone numbers connected with WhatsApp. Inbound messages from dis...
Before you start Review the following information before you connect Shopif...
Install Shopify in a UAT/Sandbox environment for testing purposes. Before y...
Gladly is leading the charge on reimagining how Customer Service is deliver...
Learn about the Sidekick Conversation Time metric and how to leverage the dashboard.
There are several reasons why an email fails to send, and emails may someti...
The error “We detected the contents of this message may violate carri...
Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.
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