The Glad App preview feature won’t work if chat is actively being throttled/controlled. The Glad App icon on the preview page will not appear when this occurs. If chat is automatically or manually throttled, you may adjust your throttle settings to temporarily allow more chats if you need to preview Glad App. Otherwise, preview Glad App when you have low chat volume and chat is not throttled.
Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.Contact Us