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Gladly Hero

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Q. Why don’t I have the ‘Create a Report’ option?

You must have an Analyst role to access Insight Builder to create reports. Administrators and Team Managers can view reports saved in the Shared category.

Insight Builder is an add-on feature. Contact Gladly Support or your Customer Success Manager for more information about obtaining access to Insight Builder.

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