You must have an Analyst role to access Insight Builder to create reports. Administrators and Team Managers can view reports saved in the Shared category.
Insight Builder is an add-on feature. Contact Gladly Support or your Customer Success Manager for more information about obtaining access to Insight Builder.
Gladly’s search engine powers all search experiences, including all Answe...
This page details the key performance benchmarks and indicators measured ac...
At Gladly, safeguarding customer data is not just a priority—it’s the f...
Product news and updates for November 2024.
Gladly is leading the charge on reimagining how Customer Service is deliver...
There are several reasons why an email fails to send, and emails may someti...
If you notice multiple routing events noted as Gladly Voice browser co...
The error “We detected the contents of this message may violate carri...
Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.
Contact Us| Cookie | Duration | Description |
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