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Gladly Hero

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Q. Why can’t I see anything else besides Insight Builder?

Users assigned the Analyst role, and only the Analyst role, will only have access to Insight Builder. They won’t be able to view Conversations, Settings, or any other parts of the Gladly UI.

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