Learn the basics of how Shopify integration works.
Who maintains the integration #
The Shopify integration is built and maintained by Gladly.
Basic scope #
Gladly reads data from Shopify and writes data in the Customer Profile. Gladly displays the information from Shopify in the Customer Profile. From there, Agents can cancel and/or refund orders or create a discount without needing to leave Gladly.
APIs used for the integration #
The most up-to-date API list can be found on Shopify’s developer 
site.
How the integration works #
This is a pull-based integration with Gladly → Connector Service → Shopify APIs. Only Shopify APIs are used to write data into Gladly.
Once connected to Gladly, using email addresses, Customer Profiles can be automatically linked (if auto-linking is enabled) to matched accounts in Shopify. Agents can also manually link Profiles.
Order Detail fields #
Below is a list of all the possible Shopify order fields mapped to Gladly. Specific fields won’t appear in the order card in Gladly if the field is missing in the Shopify order.
Customer
- Accepts Marketing
- Created At
- Shopify Link
- Notes
- Total Spent
- Total Orders
Order
Gladly displays up to 10 of the most recent orders in the order card. Use the Total Order field to see the total number of Customer orders.
- Type
- Currency Code
- Order Link
- Order Number
- Order Total
- First Tracking Number
- First Tracking Url
- Created At
- Status
- Note
- Location Id
- Location Name
- Location Country
Product
- Id
- Name
- Quantity
- SKU
- Status
- Unit Price
- Image URL
