Table of Contents
We know you want to help Customers solve their problems and get them on their way. That’s why we have Keyboard Shortcuts, quick little tricks to help you through your daily tasks at lightning speed without ever leaving your keyboard.
General #
| Windows | Mac | Function |
|---|---|---|
| alt + / | option + / | Show keyboard shortcuts |
| alt + [ | option + [ | Expand/Collapse My Customers list |
Answers Panel #
| Keyboard Shortcut | Mac | Function |
|---|---|---|
| ctrl + / | option + / | Open Answers Panel |
| esc | esc | Close Answers Panel |
| ⬆️ ⬇️ | ⬆️ ⬇️ | Scroll through the search results |
| Enter | return | Insert Answer |
Availability #
| Windows | Mac | Function |
|---|---|---|
| alt + 0 | option + 0 | Toggle Away |
| alt + 1 | option + 1 | Toggle Availability For Email, Task, Voicemail |
| alt + 2 | option + 2 | Toggle Availability for Voice |
| alt + 3 | option + 3 | Toggle Availability for Messaging |
Conversation #
| Windows | Mac | Function |
|---|---|---|
| alt +a | option + a | Change assignee |
| alt + e | option + e | Email response |
| alt + n | option + n | Add note |
| alt + r | option + r | Reply to or reopen a Conversation |
| alt + t | option + t | Edit Topics |
| shift + h | option + h | Show/hide the Composer |
Conversation Workflow #
| Window | Mac | Function |
|---|---|---|
| alt + , | option + , | Next Conversation |
| alt + . | option + . | Close Conversation |
| alt + ; | option + ; | Close & Next |
Composer #
| Windows | Mac | Function |
|---|---|---|
| ctrl + enter | command + enter | Send reply / save Note / Task |
| ctrl + z | command + z | Undo last text edit |
Inboxes #
| Windows | Mac | Function |
|---|---|---|
| alt + o | option + o | See Open Inbox |
| alt + w | option + w | See Waiting Inbox |
| alt + c | option + c | See Closed Inbox |
Topics Menu #
| Windows | Mac | Function |
|---|---|---|
| ⬆️ ⬇️ | ⬆️ ⬇️ | Navigate through Topics |
| Enter | Enter | Add/remove Topics |
| tab | tab | Save changes to Topics |
| command + ⬆️ | command + ⬆️ ⬇️ | Jump to top or bottom of Topics |
| command + ➡️ | control + ➡️ | Expands all selected Topics |
| command + ⬅️ | control + ⬅️ | Retracts all selected Topics |
