Hardware Requirements

There are minimum hardware specifications that must be met to ensure the proper operation of Gladly. Review the requirements below.

Computer Memory and Processor #

• Processor – Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz, 3400 Mhz, 2 Core(s), 4 Logical Processor(s)
• Installed Physical Memory (RAM) – 4.00 GB
• System Type – 64-bit
• Free Memory – 500 MB

Headset #

If you are on Gladly Voice, we recommend hands-free headphones (with a microphone) for an optimal Agent experience. 

We tested and recommend the models below based on device compatibility, audio performance, microphone quality, noise suppression, comfort, and range (wireless models).

Wired (Recommended) #

• Jabra Evolve 40 Stereo & Mono 
• Plantronics Blackwire 3200 Series 
• theBoom Pro 3 

Wireless #

• Jabra Engage 75 Series
• Poly Savi 8220 UC
• Jabra Evolve2 65 
• Yealink WH62

Monitor #

Gladly operates in screen resolutions that are 1280px or wider. Smaller resolutions will work but may impact Agent productivity. 

We suggest screens 1366×768 – 13.3-inch or larger for the best Gladly UI experience.

See the table below to get a sense of screen size/resolutions in the market. Generally speaking, the quality/sharpness of screens that have the same resolution (e.g., 15.6-, 14-, 13.3-, and 11.6-inch with a resolution of 1366X768) but in different sizes will vary. Smaller screens with the same resolution as the larger screens could have a “better” image quality since pixels are packed denser than larger screens.