Conversation transcripts cannot currently be retrieved through the Gladly UI but can be completed through the API. You can retrieve Conversation copies one at a time or in bulk.
Export one Conversation #
See Get Item via our developer docs to learn how to retrieve Conversations one at a time.
Export Conversations in bulk #
See the developer guide links below to retrieve Conversation content in bulk regularly. Your organization is configured to generate these export files every 24 hours by default. Each export file is available for 14 days.
Review the developer tutorial if you need additional guidance on using the API to retrieve the Conversations.