What are Threads?

A Thread is a structured sequence of steps that directs how Gladly Sidekick should behave in that moment of the Conversation. Threads are made up of a series of Actions and Sub-Actions, configured within the Thread Builder.

Individual Threads appear within the Thread List and, once selected, reveal the Thread Builder for that specific Thread.

• The Thread List is comprised of all created Threads.

• One individual Thread selected from the Thread List.

Here are other things to take note of regarding Threads:

• Threads can span across multiple Channels.
• Threads may be configured within Settings > Sidekick.
• Threads can be easily edited, made active or inactive at any time.

What a Thread is made up of #

Threads are comprised of Actions and Sub-Actions selected to deliver on the specific Thread topic. Threads may also consist of Pivots to other companion Threads and/or Anonymous Actions nested within any given Sub-Action.