Make sure that the boosts you added or edited have been enabled. You’ll know if recent changes weren’t applied if it still says “Change made” in the Notes column.
Check for conflicting logic in your criteria. For example, if Channel = chat AND Inbox = email, this won’t work since there might not be any chats in an email Inbox.
It’s also possible that there are no Customers that have matched your criteria.
At Gladly, safeguarding customer data is not just a priority—it’s the f...
Product news and updates for November 2024.
Shopify is a cloud-based commerce platform designed for small and medium-si...
Product news and updates for October 2024.
Gladly is leading the charge on reimagining how Customer Service is deliver...
There are several reasons why an email fails to send, and emails may someti...
If you notice multiple routing events noted as Gladly Voice browser co...
Add email addresses associated with domains you’d like to u...
Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.
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