TurnTo is a full-suite rating and review software that allows you to capture Customer voices before, during, and after the purchase process.
Using TurnTo, you can create programs to drive higher volumes of Customer reviews wherever your products are sold and receive actionable reporting, analytics, and campaign metrics.
Benefits #
Gain Insight
Using TurnTo, you are able to gather valuable feedback from Customers on your products.
Give Agents Insight
Agents have access to a Customer’s TurnTo review. TurnTo reviews are seamlessly reflected within the Conversation Timeline in Gladly, so Agents have the full context.
Actionable Moderation
By setting up review triggers in TurnTo, you can create actionable tasks for Agents to perform to follow up with Customers.
Supported Features #
TurnTo supports the following features in Gladly
- Tasks
- Conversation Timeline
