Set Up Zinrelo Integration

Before you start #

Review the following information before you connect Zinrelo to Gladly.

• This is a two-part configuration process that must be done in sequential order.
  • You must first collect your Zinrelo API Key and Partner Id from Zinrelo
  • Then connect Zinrelo to Gladly using these values

Find Zinrelo Private Key #

1. Log into Zinrelo . 
2. Go to General > Settings. Copy the API Key and Partner ID. You will need this information to set up the Zinrelo App in Gladly.

Next, connect Zinrelo to Gladly.

Connect Zinrelo to Gladly #

From the Apps page, click Add App > Custom.

1. From the Custom App page, enter the following information:
   • Name – Enter a name that will help you identify the Zinrelo App instance (e.g., Zinrelo App)
   • URL – Contact Zinrelo for this value  
   • Basic Authentication – Skip this section
   • Request Signature > Signing Key – Zinrelo does not use this information, but it is required, so just put in any value, i.e. “12345”
   • HTTP Headers- Add the following Headers the Values obtained from Zinrelo in the previous step:
     • api-key – the API key from Zinrelo
     • partner-id – the Partner ID from Zinrelo
     • 
     • Search Query Attributes and Search Results Attributes  – Skip these sections
     • Auto-Linking Fields – check the Customer Email option to allow auto-linking by email address.
     • 
     • Overwrite Existing Values – leave this option disabled.
     • Enable Actions– enable actions so that Agents can award and redeem points from Gladly
     • 
     • Click Save App.
2. Contact Gladly Support with a P4 designation to enable Zinrelo to display on the Customer Profile.