Gladly Help

Harness the power of Hero AI Authoring — a Hero AI feature — that allows you to work faster and more efficiently, with the ability to augment or supplement your existing Messaging messages such as SMS, chat, and social messaging.

Hero AI Authoring overview #

Use Hero AI Authoring to reauthor and suggest a different version of the original message or only a portion. You can either accept, ask for another suggestion (retry), or reject/cancel a suggestion. By default, the entire text is reauthored unless a selected portion of the message is highlighted.

Hero AI Authoring features #

Below are the features available for Hero AI Authoring, along with real-world examples of how to use them.

• [A] Take existing text and make it sound friendlier – There is a critical issue at hand, and every detail matters. However, ensuring your response is clear and maintains a professional tone is also important. Ask Hero AI Authoring to “make your text sound professional” to receive suggestions for a more formal version.
• [B] Take existing text and make it sound more professional – There is a critical issue at hand, and every detail matters. However, ensuring your response is clear and maintains a professional tone is also important. Ask Hero AI Authoring to “make your text sound professional” to receive suggestions for a more formal version.
• [C] Rephrase existing text – If you have written a response but feel that it could be written more effectively, you can ask Hero AI Authoring to “rephrase the existing text.” This will suggest a rephrased version that still captures your written details.
• [D] Shorten existing text – If you feel your text is too long, ask Hero AI Authoring to “make text shorter” to suggest a concise version that still captures the core of your message and important details.
• [E] Elongate existing text – If you think that saying “I’d be glad to help” is too simple, you can ask Hero AI Authoring to “make text longer” for suggestions on a longer version of your message. These suggestions will align with the core of your message and help you convey your willingness to assist the Customer in a more detailed and personalized manner.

Reauthor a portion of a message #

To request alternate text suggestions from Hero AI Authoring, highlight the text for which you want a suggestion and use the corresponding Hero AI Authoring feature.

Accept, retry, or reject a suggestion #

Accept suggestion #

Press the tab key on the keyboard or click Tab to use to accept a suggestion.

Retry #

The retry feature instructs Hero AI Authoring to provide a different suggestion. You can keep retrying until you find a suggestion you’d like to use.

Cancel suggestion #

If you like your original text more than the suggestions, click Esc to cancel and cancel AI suggestions and proceed with your original text.

Supplement the original message with a suggestion #

Copy and paste a portion of the suggested text to enhance your original message. To do so, enter the message, then select the appropriate Hero AI Authoring feature. Without accepting the suggestion, copy and paste a portion of the suggested text into the original message and cancel the suggestion.

You can also accept a suggestion and edit parts of the message to your liking before sending it.

Tips for using Hero AI Authoring #

The Hero AI Authoring tools are easy to use, but review the following tips to maximize their benefits.

Try All of the Hero AI Authoring Features

Try all the different features Hero AI Authoring offers to learn what kind of responses you receive with each one. Becoming familiar with these options will give you a better sense of when to use them based on the context of the Conversation.

Start by Writing Short Statements

To save time, try using shorter statements instead of complete sentences. AI can fill in the rest of the writing for you. For example, instead of saying, “Yes, I can help you, I just need a moment,” you could say, “Yes, can help, need 1 moment,” and receive a friendly suggestion like “Sure, I’d be happy to help! Just give me one moment, and I’ll be right with you.”

Let AI Fix Grammar and Typos

You don’t need to fix spelling and grammar before using Hero AI Authoring. Save time by letting AI correct typos and incorrect grammar, and make sure the text looks good before sending it.

Possible errors when using Hero AI Authoring #

While rare, a few errors may occur when using Hero AI Authoring.