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Gladly Hero

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Q. Can we limit the number of emails Agents can receive?

Capacity settings only apply to the Messaging Channel. For email, Agents can receive as many emails as they want by clicking Next. They will be routed new Customer requests based on Channel priority.

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Q. Can we limit the number of emails Agents can receive?

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