In short, a “cookie,” also known as a browser or web cookie, comprises information gathered when you visit a website. The website you visit sends the cookie(s) to your computer, where it’s then stored in the web browser. Cookies allow websites to recognize you, your credentials, shopping carts, and more.
The table below lists the cookies used by Help Center and Glad App.
| Cookie Name | Used For | Purpose | Cookie Placed By |
| amplitude_id | Glad App | • These cookies are used by Amplitude for session tracking or analytics purposes. • For more information on specific cookies used, please visit Amplitude Analytics  . | Amplitude Analytics |
| _sp_id | Glad App, Help Center | • Stores user information created when a user first visits a site and updated on subsequent visits. It is used to identify users and track their activity across a domain. This cookie stores a unique identifier for each user, a unique identifier for the user’s current session, the number of visits a user has made to the site, the timestamp of the User’s first visit, the timestamp of their previous visit, and the timestamp of their current visit. • Expiration: two years or cookie lifetime set on tracker initialization. • For more information on the cookies Snowplow uses, visit Snowplow Analytics . | Snowplow Analytics |
| _sp_ses | Glad App, Help Center | Snowplow Analytics | Snowplow Analytics |
