Excellence in Customer Service
Course Details Learn about customer service processes and explore ways to improve customer interaction effectively by identifying customers’ needs and problems. What you’ll learn
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Creating Good Impressions Through Good Rapport
Course Details Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do or say in the first few minutes plays an important role in influencing the future success of that relationship. Good rapport is both conscious and unconscious. It strengthens relationships and makes them more […]
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Improving Customer Rapport
Course Details When you make developing Customer rapport a priority, you will experience many benefits. From the very first interaction, there are things you can do to begin earning Customer trust and loyalty. Be friendly and genuine as you communicate. Always be honest and work hard to solidify your reputation as a trustworthy professional. As […]
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Build Resilience, Reduce Stress
Course Details Kylie Bell, a leadership development expert discusses fascinating research by Dr Elissa Epel that demonstrates how telomeres in our chromosomes actually shorten in response to repeated or chronic stress. Although aging naturally shortens our chromosomes, resilient people are biologically younger than those who succumb to stress. Resilience is therefore linked to better health. […]
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Raising Resiliency – Build Tolerance for Stress
Course Details Resilience enables us to endure stressful or difficult situations without being overwhelmed, which can impact our relationships and well-being. This course is designed to help you improve your stress tolerance skills in order to become more resilient. You will discover how moderate stress builds tolerance for stress and learn a number of stress-relief […]
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Stress Management: Stress Management Techniques
Course Details Having healthy employees will have a direct impact on company culture and success, so an understanding on how to tackle stress is vital. This course will help you avoid the cumulative effects of stress by teaching you stress management techniques that you can use daily. We will help you to understand the three […]
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Difficult Conversations: How To Become a Master of Them
Course Details Are you negotiating for a promotion, having to give critical feedback to colleagues, or dealing with performance issues and grappling with interpersonal conflict? No longer will you shy Away or feel unprepared for conversations in the workplace. You’ll feel prepared to go through the conflict and come out with constructive results. These skills […]
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Dealing With Difficult People
Course Details Anyone who can effectively deal with difficult people and situations enjoys a real advantage in the workplace. Next time, be prepared. In this course, you’ll look at what bugs you, who you are and why you respond the way you do, how to make new changes stick and where to stand your ground […]
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Communicate With Confidence
Course Details Great communicators make great leaders. Why? A powerful message conveyed with conviction inspires confidence in your leadership, and your team is more likely to see you as the leader they are prepared to follow. This then fosters a positive team culture where team members feel valued, and everyone is clear on expectations and […]
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Communicate Effectively at Work
Course Details Project positively, listen and respect others and be clear and engaging. This entertaining interactive course will provide an excellent opportunity for you to build and develop the communication skills to be successful at work. What you’ll learn
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