Course Tag: Customer Support

Check out our Customer Support Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Two adults and a young girl looking at their reflection in a window

Creating Good Impressions Through Good Rapport

Course Details Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do or say in the first few minutes plays an important role in influencing the future success of that relationship. Good rapport is both conscious and unconscious. It strengthens relationships and makes them more […]
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Store clerk showcasing televisions to a couple while they shop

Improving Customer Rapport

Course Details When you make developing Customer rapport a priority, you will experience many benefits. From the very first interaction, there are things you can do to begin earning Customer trust and loyalty. Be friendly and genuine as you communicate. Always be honest and work hard to solidify your reputation as a trustworthy professional. As […]
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Build Resilience, Reduce Stress

Build Resilience, Reduce Stress

Course Details Kylie Bell, a leadership development expert discusses fascinating research by Dr Elissa Epel that demonstrates how telomeres in our chromosomes actually shorten in response to repeated or chronic stress. Although aging naturally shortens our chromosomes, resilient people are biologically younger than those who succumb to stress. Resilience is therefore linked to better health. […]
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Raising Resiliency - Build Tolerance for Stress

Raising Resiliency – Build Tolerance for Stress

Course Details Resilience enables us to endure stressful or difficult situations without being overwhelmed, which can impact our relationships and well-being. This course is designed to help you improve your stress tolerance skills in order to become more resilient. You will discover how moderate stress builds tolerance for stress and learn a number of stress-relief […]
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Stress Management: Stress Management Techniques

Stress Management: Stress Management Techniques

Course Details Having healthy employees will have a direct impact on company culture and success, so an understanding on how to tackle stress is vital. This course will help you avoid the cumulative effects of stress by teaching you stress management techniques that you can use daily. We will help you to understand the three […]
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Two men seated at a table with coffee mugs talking

Difficult Conversations: How To Become a Master of Them

Course Details Are you negotiating for a promotion, having to give critical feedback to colleagues, or dealing with performance issues and grappling with interpersonal conflict? No longer will you shy Away or feel unprepared for conversations in the workplace. You’ll feel prepared to go through the conflict and come out with constructive results. These skills […]
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Dealing With Difficult People

Dealing With Difficult People

Course Details Anyone who can effectively deal with difficult people and situations enjoys a real advantage in the workplace. Next time, be prepared. In this course, you’ll look at what bugs you, who you are and why you respond the way you do, how to make new changes stick and where to stand your ground […]
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Communicate With Confidence

Course Details Great communicators make great leaders. Why? A powerful message conveyed with conviction inspires confidence in your leadership, and your team is more likely to see you as the leader they are prepared to follow. This then fosters a positive team culture where team members feel valued, and everyone is clear on expectations and […]
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View over a person's shoulder while they take a video call with a group of people online

Communicate Effectively at Work

Course Details Project positively, listen and respect others and be clear and engaging. This entertaining interactive course will provide an excellent opportunity for you to build and develop the communication skills to be successful at work. What you’ll learn
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Two women standing and talking while holding mugs

Effective Verbal Communication and Listening

Course Details Face-to-face verbal workplace communications help eliminate any misunderstandings. This course investigates the importance of effective listening alongside excellent verbal skills including clarity of speech, remaining calm and focused, being polite, and following some basic rules of etiquette. What you’ll learn
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