Course Tag: Customer Support

Check out our Customer Support Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

A group of call center agents working while a manager oversees

Contact Center 101 Training

Course Details Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff and giving them the information that is needed to assist your customer base effectively is paramount. With our Contact Center Training workshop, participants will […]
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Strategic Planning Strategies

Strategic Planning Strategies

Course Details This certification teaches the importance of a strategic vision in achieving and maintaining a competitive advantage. You will learn the definition of strategic planning and the qualitative elements of a strategic vision. What you’ll learn
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Workforce Planning

Workforce Planning

Course Details This course will introduce you to workforce planning as a crucial business planning tool. It highlights the importance of strategically utilizing and developing employees’ skills to achieve the company’s vision. What you’ll learn
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Retail specialist helping resolve a customer need in a store.

What is First Contact Resolution

Course Details This course explains first contact resolution (FCR) and why it’s crucial for your customers and your business. You will also learn some handy tips for resolving customer issues with the first interaction. What you’ll learn
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Closeup of hands handing a loyalty credit card to a cashier

How to Maintain Customer Loyalty

Course Details Brand loyalty is one of the keys to thriving and successful business. But it’s not just about the good or services you provide, your customer service representatives plays a large in customer loyalty and preserving it. What you’ll learn
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Man and woman inspecting a washing machine in a store

Behavioral Theories of Brand Loyalty

Course Details Brand loyalty means that consumers have a special interest in a particular brand, so when they continue to purchase such products, they only recognize the brand, thus giving up the attempt of other brands. Brands can exceed the product life cycle and are an intangible asset. In this course Dr. Jagdish Sheth provides […]
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Man in blue sweater holding leash to small Doberman dog in a pet store

Follow-Through: Keeping Customers For Life

Course Details By establishing best practice around post-sale follow through, you can expect greater customer retention, satisfaction and upsell. The mission of every business is to create and retain customers. From this course you will understand the ten ways to create brand loyalty and how to implement the six F’s strategy to exceed customer expectations. […]
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Group of young IT specialists working around a table

Create a Culture of Customer Service Excellence with FISH!

Course Details Learn 4 simple principles to help you enjoy work and life more. Studies show a great culture drives great performance. We believe that everyone has a right to be happy and studies show that when employees are happy this has a direct impact on the Happiness of Customers. This course will give your […]
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