Course Tag: Customer Support

Check out our Customer Support Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Two women standing and talking while holding mugs

Effective Verbal Communication and Listening

Course Details Face-to-face verbal workplace communications help eliminate any misunderstandings. This course investigates the importance of effective listening alongside excellent verbal skills including clarity of speech, remaining calm and focused, being polite, and following some basic rules of etiquette. What you’ll learn
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A couple seated across from a woman at a desk who is filling out forms

Listening Skills – The Ultimate Workplace Soft Skills

Course Details Listening Skills are the quiet soft skills sauce that can make or break a career. Have you ever had a client, customer, boss or colleague have to repeat things to you several times? Or look at you as if they weren’t sure you were understanding them, or even paying attention? What you’ll learn
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How To Develop Your Questioning & Listening Skills

How To Develop Your Questioning & Listening Skills

Course Details The key to gaining detailed information is effective questioning so you can provide the excellent level of service that your customers deserve. This looks at three elements you can incorporate to provide high customer service. Upon completing the course, you’ll be able to integrate paying attention, listening, and responding appropriately to your customer […]
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Deciphering Communications To Reduce Misunderstandings

Deciphering Communications To Reduce Misunderstandings

Course Details Collaboration Everything is communication: even when we are not actually speaking in a meeting, the way we behave has a meaning that will be interpreted by our interlocutor. Because communication errors create tension and are a waste of energy, the ability to communicate well is an essential skill that everyone must cultivate carefully. […]
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Basics of a Good, Well-Rounded Communicator

Basics Of a Good, Well-Rounded Communicator

Course Details Are you someone looking for a clear, easy-to-understand way to improve your communication skills? This course is designed to help you build your effectiveness as a manager or leader through an interactive, self-study e-learning course that provides an introduction to communication. Using a range of realistic examples, scenarios, and challenges, this is the […]
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