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Gladly Help

Release Notes

Stay up-to-date with Gladly features, improvements, and enhancements.

What's New

Stay up-to-date on changes to the features and capabilities of Gladly.

Work in Gladly

Tips and tools for optimizing your workflow.

Reports and Insights

Gain valuable insights into your customer service performance.

Sidekick

Unlock the full potential of the Gladly AI-powered assistant.

Help Center

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Integrations

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Recently Added

Action Plan in Case of a Platform Issue

Learn how to configure Gladly Channels in case of platform issues.
Q. Why is the Conversation Timeline is showing ‘The conversation history could not be loaded’?

Reasons why the Conversation history may not load.
Q. How many ‘Active’ statuses can we add?

You can add as much as you need but add statuses judiciously. Keep in mind ...
Q. What happens to reports if we update our primary operating hours?

FAQ for SLA Business Hours.

Most Popular

Q. Why do I keep getting errors when sending an email?

There are quite a few reasons why an email fails to send. Emails sometimes ...
May Releases

Features and updates released to Production in May 2023.
Agents With Multiple Roles

Agents can be assigned multiple roles. For example, you can be an Agent, Te...
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Can’t find the answer to your questions on our product documentation ...

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