Table of Contents
Thread Builder Interface #
![Thread Builder Interface Overview](https://connect.gladly.com/wp-content/uploads/2024/07/2024-07-16_09-27-35.jpg)
- [A] Thread Builder – The tool used to build, edit and manage Threads. Each individual Thread has a unique Thread Builder.
- [B] Canvas – The area which includes the Header, Footer, Builder Box, and Connected Threads.
- [C] Action Panel & Settings – Used to set up a given Action within the Thread Builder. Sub-Actions, Anonymous Actions, and Pivots are all configured within the Action Side Panel.
Thread Builder Canvas Interface #
![Thread Builder Canvas Interface](https://connect.gladly.com/wp-content/uploads/2024/07/2024-07-16_09-27-35-1-1024x514.jpg)
- [A] Header – This includes buttons used to manage the overall Thread configuration and navigate to the Thread List.
- [B] Builder Box – Used to create the Thread with a sequence of Actions and Sub-Actions.
Thread Builder Header Interface #
![Thread Builder Header Interface](https://connect.gladly.com/wp-content/uploads/2024/07/2024-07-16_09-27-35-2.jpg)
- A] Threads – This button navigates back to the Thread List.
- [B] Revisions – View all past revisions made to the Thread. Restore the Thread to a particular revision if needed.
- [C] Expert Mode – Modify the Thread Builder content from one place. JSON knowledge is required when using Expert Mode.
- [D] Save – Save changes made to the Thread Builder. Name the new revision.