Course Tag: Communication Skills

Check out our Communication Skills Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Man in red shirt talking on phone

Dealing with Difficult Customers: Defusing Situations over the Phone

Course Details Have you spoken with a customer over the phone who was irritated, loud, and extremely angry? This course shows you how to diffuse the situation and turn things around while remaining calm and professional. This course comes with additional materials to help you implement the learning, including three key actions to take, a […]
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Angry woman in white shirt talking on phone

Strategies To Dealing With Difficult Customers

Course Details Explores how to positively resolve difficult situations. “The Customer is always right”. Right? Well, not always, but the customer is always the customer, and while they’re your customer you need strategies to deal with whatever challenges they bring. What you’ll learn
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Woman talking on phone while looking at a package

Dealing with Difficult Customers: Achieving Mastery

Course Details Being able to effectively manage upset customers and their complaints is a key skill in any organization. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. This complaints handling course will give you all the skills required to […]
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Confidence for Women in the Workplace

Confidence for Women in the Workplace

Course Details Confidence for Women in the Workplace is your one-stop-shop to help you increase your confidence and have the career, business or life that you’ve always wanted. Packed with comprehensive content, game-changing insights, and practical confidence-building techniques designed specifically for women in the workplace, this course will help you create the confidence you need […]
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Master Virtual Communication Skills And Confidence

Master Virtual Communication Skills And Confidence

Course Details Do you want to become a master in communications? Do you want to learn how to strengthen your communication skills and apply them in a virtual environment? Do you want to learn to effectively engage your virtual audience and pitch successfully through this medium? If so, this certification is designed for you. The […]
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A man sitting at a desk with a computer open in front of him

Rewards and Recognition: Self-Appreciation

Course Details Rewards and Recognition are key ingredients to create an organization of growth. Self-appreciation is the ability to acknowledge oneself and honor our accomplishments and strengths. The greater one’s self-appreciation the more one has to contribute to others. In this course, you will discover the benefits of self-appreciation, why it is important in your […]
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A man sitting at a table and looking at a piece of paper

Sharper Brain, Smarter You: Happiness

Course Details Everyone wants to be happy and have a brain that functions at an optimal level. Dr. Wendy Suzuki, professor of neural science and psychology at New York University and author of the book Healthy Brain, Happy Life, discusses her latest research on the positive effects of exercise on our brain. She describes how […]
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A man rearranging Post-it notes on a clear wall

How Personal Resilience Promotes Positive Outcomes

Course Details That ability to bounce back may seem to come naturally to some, but in fact, it’s like playing an instrument or learning a language. While we may have some innate tendencies toward resilience, music, or language, they’re all skills anyone can build with practice. Individual resilience entails attitudes, behaviors, and deeds that advance […]
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